motor city casino hotel concierge phone number

Stores and retrieves guest luggage and boxes. serving each guest on a one-to-one basis with utmost courtesy and enthusiasm. Responsible for all team members operations to include, but not limited to, booking reservations for guests both within the hotel, outside facilities, or with local services coordinating/scheduling guest transportation offering expert knowledge of local dining, shopping, entertainment, attractions, special events, and city landmarks ensuring any incoming and outgoing packages are logged and delivered appropriately maintaining communication with Front Desk reception and other departments regarding a guest activity or special needs as necessary properly logging guests requests and performing follow up with guests preparing and delivering amenities for special occasions, special packages, VIPs, etc.

All duties and responsibilities of this position are to be performed with Best-in-Class guest service, upholding Forbes Travel Guide standards, while championing the goals and priorities of the Company in a manner that reflects and supports the Company’s vision mission values at all times. The Chef Concierge focus areas are Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security. They are the point person for local activity and service recommendations, maintaining knowledge of current local offerings and establishing strong relationships with local businesses to coordinate seamless bookings, purchases, and travel for guests. The Chef is expected to follow a budget and produce a monthly Profit & Loss (P&L) summary, in addition to researching, developing, evaluating, and implementing new products, services, technology, and processes to ensure Company is competitive in changing customer needs within dynamic hospitality and gaming environments. The Chef is accountable for strategic planning, scheduling and action plans for a seamless guest experience for concierge, lobby ambassadors, greeters, and bell staff while maintaining labor standards.

The Chef is responsible for meeting the financial goals determined by the Senior Hotel Manager and Finance. The Chef serves as a subject matter expert with all Forbes Travel Guide standards to ensure we are best in class service in all aspects. Under the direction of the Senior Hotel Operations Manager, the Chef Concierge (Chef) is primarily responsible for creating, developing, and maintaining policies and procedures for Concierge, Bell desk, and the Lobby Team.

Motor city casino hotel concierge phone number